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Can anyone point me in the right direction on this particular piece? I believe it is crystal, but it might be glass. Thank you! ------------------------------ Jeff Albritton Yours Truly Engraving & Awards San Angelo TX 325.944.9939 ------------ ...

Sawgrass responded "Cartridges expiring in 2026 and later will not encounter this issue." So while this doesn't address their lack of communication around the change and doesn't give me a lot of confidence that something like this won't happen again, ...

Thank you everyone for the great advice. I discussed the options with the client, we decided to test the mask, engrave, & spray paint option, and they like the results. I didn't get a deep engrave like sand blasting, but at slow speed + high power ...

I agree with Bryan. We had the same issue last week. I'm not communicating that to their customers before they changed was made. I, also, have two 2025 cartridges. One is October and the other is December. We would like a replacement too, please. ...

I agree that David's method would look absolutely fabulous, but might be cost prohibitive for the customer. What if instead of engraving INTO the ornament, you added something ON TOP of the ornament like a Romark or Duets cut-out of a plastic heart with ...